RETURNS, REFUNDS & SHIPPING POLICY

This policy explains how MacWet Ltd handles returns, refunds and shipping for all online orders. Items purchased from a retailer should be returned to the retailer, if necessary.

Please send any returns to the following address:

MacWet Limited, Dove Mill, Dove Road, Off Deane Church Lane, Deane, Bolton, BL3 4ET

1. SHIPPING DESTINATIONS

We ship to the UK and a range of international destinations. The list of available countries is shown at checkout.

2. CUSTOMS AND IMPORT DUTIES

• Orders shipped outside the UK may be subject to import duties, taxes, and fees charged by the destination country.
• These charges are the responsibility of the customer unless otherwise stated.

3. ORDER TRACKING

Where available, a tracking number will be provided via email once your order has been dispatched.

4. RETURNS ELIGIBILITY

• You have 14 days from the date of delivery to request a return.
• Items must be unused, in their original condition and packaging.
• To request a return, please contact us at info@macwet.com with your order number and reason for return.

5. FAULTY OR INCORRECT ITEMS

• If you receive a damaged, faulty, or incorrect item, please notify us within 14 days.
• We will arrange for a replacement or refund, including reasonable return postage costs
  where applicable.

6. RETURN SHIPPING COSTS

• If the item is not faulty, return shipping is the responsibility of the customer.
• We recommend using a tracked service for returns. We are not responsible for lost or undelivered returns.

7. REFUNDS

• Refunds are processed once the returned item is received and inspected.
• Approved refunds will be issued to the original payment method within 5–10 working days.

8. EXCHANGES

If you wish to exchange an item, please return the original product and place a new order.

9. CONTACT US

For any shipping or returns queries, contact:
MacWet Ltd
Email: info@macwet.com

Last updated: December 2025